Help tickets - Revision history

Merc: Removed Forum Reference

2025-05-06T21:00:16Z

Removed Forum Reference

← Older revision		Revision as of 21:00, 6 May 2025
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	Once you (or an admin) feel that the issue has been solved, please close your ticket using the button at the top of the ticket channel. The archived transcript can then be viewed in the #support-archive channel.		Once you (or an admin) feel that the issue has been solved, please close your ticket using the button at the top of the ticket channel. The archived transcript can then be viewed in the #support-archive channel.

	~~== Forum Support ==~~
	You can also request assistance by starting a thread on our [https://forum.badwolfmc.com/ forum's] [https://forum.badwolfmc.com/forums/help.15/ help board]. This board is best for more general questions or things you don't need an immediate answer to. More of a "we'll get it when we get it" type of support. That’s not to say it will take a month for us to see it (glares at previous forum), but it may take a day or two.

	== Ticket Rules ==		== Ticket Rules ==

Merc: Removed protection from "Help tickets"

2025-05-06T20:59:05Z

Removed protection from "Help tickets"

← Older revision	Revision as of 20:59, 6 May 2025
(No difference)

Merc: /* Discord Tickets */ Updating ticket closure instructions.

2023-05-14T10:57:15Z

Discord Tickets: Updating ticket closure instructions.

← Older revision		Revision as of 10:57, 14 May 2023
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	In the '''#support''' channel, react to the description message to open a new ticket, which will automatically create a new channel just for your issue. Describe your issue in that new channel as thoroughly as possible.		In the '''#support''' channel, react to the description message to open a new ticket, which will automatically create a new channel just for your issue. Describe your issue in that new channel as thoroughly as possible.

	Once you (or an admin) feel that the issue has been solved, ~~type '''"t!~~close~~"''' to signify that~~ the channel ~~can be automatically deleted~~. The archived transcript can then be viewed in the #support-archive channel.		Once you (or an admin) feel that the issue has been solved, please close your ticket using the button at the top of the ticket channel. The archived transcript can then be viewed in the #support-archive channel.

	== Forum Support ==		== Forum Support ==

Merc: Updating ticket commands

2022-10-26T04:53:12Z

Updating ticket commands

← Older revision		Revision as of 04:53, 26 October 2022
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	The in-game ticket system logs where you are when you create the ticket, so all you need to do is tell us what's going on!		The in-game ticket system logs where you are when you create the ticket, so all you need to do is tell us what's going on!

	* '''/ticket''' - Shows the ~~last 5~~ tickets you've created and any progress or responses.		* '''/ticket create <message>''' - Opens a new ticket. You'll want to note the ticket number it assigns you. e.g.: /ticket create Someone stole my block of dirt!
	* '''/ticket <~~message~~>''' - ~~Opens~~ a ~~new help~~ ticket. ~~You~~'~~ll want to note~~ the ticket ~~number it assigns you~~. e.g.: /ticket ~~Someone stole my block of dirt~~!		* '''/ticket history''' - Shows the tickets you've created and any progress or responses. Click any listed ticket to view more details.
			* '''/ticket view <ID>''' - Shows the tickets you've created and any progress or responses.
			* '''/ticket comment <ID>''' - Add a comment to your own ticket to add context or respond to comments added by staff.
			* '''/ticket close <ID> <comment>''' - Closes the ticket with a comment. e.g.: /ticket close 10 Just kidding! I checked the wiki and figured it out!

	== Discord Tickets ==		== Discord Tickets ==

Merc: /* Discord Tickets */

2020-06-29T06:35:54Z

Discord Tickets

← Older revision		Revision as of 06:35, 29 June 2020
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	For more emergent situations when the admins aren't on or if your issue is a little more complex than what can be described in an in-game ticket, mosey on over to our [http://forum.badwolfmc.com/threads/badwolfmc-has-a-discord-server.1/ Discord] and have a chat with the support bot.		For more emergent situations when the admins aren't on or if your issue is a little more complex than what can be described in an in-game ticket, mosey on over to our [http://forum.badwolfmc.com/threads/badwolfmc-has-a-discord-server.1/ Discord] and have a chat with the support bot.

	In the '''#support''' channel, ~~describe your issue as concisely as possible '''in one~~ message~~'''. Posting~~ to ~~this channel~~ will automatically create a new channel just for your issue~~, and you and the admins will all be notified of the channel's creation~~. ~~'''Direct all further messages to~~ that channel.~~'''~~		In the '''#support''' channel, react to the description message to open a new ticket, which will automatically create a new channel just for your issue. Describe your issue in that new channel as thoroughly as possible.

	Once you (or an admin) feel that the issue has been solved, ~~mark the first message in that channel with an emoji~~ to signify that the channel can be automatically deleted. ~~Anyone who wrote a message~~ in the ~~new~~ channel ~~will be sent a transcript of the conversation by private message from the support bot~~.		Once you (or an admin) feel that the issue has been solved, type '''"t!close"''' to signify that the channel can be automatically deleted. The archived transcript can then be viewed in the #support-archive channel.

	== Forum Support ==		== Forum Support ==

Merc: /* Forum Support */

2018-07-28T00:24:23Z

Forum Support

← Older revision		Revision as of 00:24, 28 July 2018
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	== Forum Support ==		== Forum Support ==
	You can also request assistance by starting a thread on our [~~http~~://forum.badwolfmc.com/ forum's] [~~http~~://forum.badwolfmc.com/forums/help.15/ help board]. This board is best for more general questions or things you don't need an immediate answer to. More of a "we'll get it when we get it" type of support. That’s not to say it will take a month for us to see it (glares at previous forum), but it may take a day or two.		You can also request assistance by starting a thread on our [https://forum.badwolfmc.com/ forum's] [https://forum.badwolfmc.com/forums/help.15/ help board]. This board is best for more general questions or things you don't need an immediate answer to. More of a "we'll get it when we get it" type of support. That’s not to say it will take a month for us to see it (glares at previous forum), but it may take a day or two.

	== Ticket Rules ==		== Ticket Rules ==

Merc at 00:23, 28 July 2018

2018-07-28T00:23:23Z

← Older revision		Revision as of 00:23, 28 July 2018
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	The in-game ticket system logs where you are when you create the ticket, so all you need to do is tell us what's going on!		The in-game ticket system logs where you are when you create the ticket, so all you need to do is tell us what's going on!

	* '''/ticket ~~create~~ <message>''' - Opens a new help ticket. You'll want to note the ticket number it assigns you. e.g.: /ticket ~~create~~ Someone stole my block of dirt!		* '''/ticket''' - Shows the last 5 tickets you've created and any progress or responses.
	* '''/ticket comment <ticket#> <message>''' - Add a comment to your own ticket. e.g.: /ticket comment 1 It was there last night and I saw Cesar lurking in the area.		* '''/ticket <message>''' - Opens a new help ticket. You'll want to note the ticket number it assigns you. e.g.: /ticket Someone stole my block of dirt!
	* '''/ticket view <ticket#>''' - Displays complete information about your own ticket. e.g.: /ticket view 1
	* '''/ticket list''' - Shows a list of your own active (open) tickets
	* '''/ticket cancel <ticket#> [message]''' - Cancel a ticket when it is no longer needed. The message is optional. e.g.: /ticket cancel 1 I found my dirt, it was under my bed
	* '''/ticket close <ticket #> [message]''' - Close a ticket when the issue is unable to be resolved. The message is optional. e.g.: /ticket close 1 I found my dirt, it was under my bed

	== Discord Tickets ==		== Discord Tickets ==

Merc at 01:15, 1 July 2018

2018-07-01T01:15:20Z

← Older revision		Revision as of 01:15, 1 July 2018
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	Once you (or an admin) feel that the issue has been solved, mark the first message in that channel with an emoji to signify that the channel can be automatically deleted. Anyone who wrote a message in the new channel will be sent a transcript of the conversation by private message from the support bot.		Once you (or an admin) feel that the issue has been solved, mark the first message in that channel with an emoji to signify that the channel can be automatically deleted. Anyone who wrote a message in the new channel will be sent a transcript of the conversation by private message from the support bot.

			== Forum Support ==
			You can also request assistance by starting a thread on our [http://forum.badwolfmc.com/ forum's] [http://forum.badwolfmc.com/forums/help.15/ help board]. This board is best for more general questions or things you don't need an immediate answer to. More of a "we'll get it when we get it" type of support. That’s not to say it will take a month for us to see it (glares at previous forum), but it may take a day or two.

	== Ticket Rules ==		== Ticket Rules ==

Merc at 15:12, 19 May 2018

2018-05-19T15:12:55Z

← Older revision		Revision as of 15:12, 19 May 2018
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	* Tickets should not be used to make suggestions -- please use the forums for these.		* Tickets should not be used to make suggestions -- please use the forums for these.
	* Abusing the ticket system will result in immediate removal of your ability to create tickets and in extreme cases could result in a server ban.		* Abusing the ticket system will result in immediate removal of your ability to create tickets and in extreme cases could result in a server ban.

			[[Category:Tutorials]]

Merc: Protected "Help tickets" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

2018-05-19T15:11:13Z

Protected "Help tickets" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

← Older revision	Revision as of 15:11, 19 May 2018
(No difference)